Dear Guest, Wow! This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make. The captcha is required and can't be empty. Dear Guest, Thank you for sharing your feedback with us. Earn 8,000 Bonus Points Contact accommodation for availability. Planning to call their corporate office and act like a Susan over this place and our stay. Flge Restaurants Santa Diabla - Cocina Mexicana, San Antonio: 45 Bewertungen - bei Tripadvisor auf Platz 39 von 3'767 von 3'767 San Antonio Restaurants; mit 5/5 von Reisenden bewertet. Wherever Life Takes You, Best Western Is There Each Best Western branded hotel is independently owned and operated. This hotel is 9.2 mi (14.8 km) from Lackland Air Force Base and 1.1 mi (1.8 km) from Market Square. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Henry B. Gonzlez Convention Center - 27 min walk, San Antonio Majestic Theater - 2 min drive, San Antonio Zoo and Aquarium - 4 min drive, San Antonio International Airport (SAT) - 10 min drive, Courtyard Stage Bar at Pegasus - 9 min walk. And Latoya was wonderful. Good breakfast! Great people. Dear Guest, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. 450 reviews .62 km away . SureStay Hotel by Best Western San Antonio Riverwalk is ideally situated less than two miles away from San Antonio College and downtown San Antonio. Their sacrifice helped give birth to Texas. When we came back to the room, the entrance light was on. Sophia Gutierrez, Owner at SureStay Hotel by Best Western San Antonio Riverwalk, responded to this review Dear Guest, Thank you for sharing your feedback. I was fortunate to get a reservation at this wonderful hotelI stayed there before it was renovatedNow it's 1000% betterGoldie, and Mike were excellent! On one hand, it is a major, active military installation and plays a vital role in the defense of the United States. 1.5 mile(s) from San Antonio International Airport, 78 mile(s) from Austin-Bergstrom International Airport, .01 mile(s) from VIA Metropolitan Transit. We will investigate your insecurities with our team to take corrective measures for your future visits. Also, Alamo and Alamodome are just a 5-minute drive away. He was supposed to go to the room two doors down. 66 reviews .76 km away . The rooms are spacious and clean, with blackout blinds that actually work to block the light! I'll definitely come back to this place when I get back to San Antonio !!! This room was perfect! These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners. The stuff on the night stand was moved. Each of our 119 guest rooms feature the ambiance of home luxuries such as free Wi-Fi, microwave, mini-fridge, 40-inch flat panel cable TV with Showtime, desk with lamp, table with chairs, and free local calls. You will receive your password by email within a few minutes. We will surely forward your valuable feedback to our team for improvements and will always ensure that we keep delighting you with our facilities and services. Higher rates may apply for holidays/special events, Cable/satellite TV, CNN or other 24 hour news station, Physically challenged rooms/facilities available. </cf> The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. Kim and Latoya were very friendly and helpful to my family. When I checked in at first, I had my doubts about the property presentation; however, Jesse made me feel safe, secured and hopeful about my upcoming stay. Dear Guest, Thank you for your valuable opinion regarding our hotel. I wish you a pleasant stay in the future as well. Thank you so much for making such a sad, frustrating trip so amazing!!!! The room was clean check in and out was a breeze. We hope you will choose us again in the future. 673 avis . The room was very clean and really like the light blocking double shades. Sophia Gutierrez, Owner at SureStay Hotel by Best Western San Antonio Riverwalk, responded to this review Dear Guest, We are grateful that you have honoured our staff members with praiseworthy words. 9 reviews of SureStay Hotel by Best Western San Antonio Northeast "What a waste of money. SURESTAY HOTEL BY BEST WESTERN SAN ANTONIO RIVERWALK - 62 Photos & 11 Reviews - 900 N Main Ave, San Antonio, TX - Yelp SureStay Hotel By Best Western San Antonio Riverwalk 11 reviews Claimed Hotels Open Open 24 hours See hours See all 63 photos Write a review Add photo From This Business Get Up To 8K Rewards Hello Spring! I would definitely be back ! Guests For that reason, we are so sorry that we missed the mark during your recent stay. Supper American Eatery. We verify reviews to ensure the traveller booked with Expedia Group. The hotel boasts very comfortable new mattresses. The hotel is not very far from river walk I enjoyed my time there too bad I did not have enough time to stay longer in comfort the staff was absolutely phenomenal. Our Team hopes to have the chance to serve you again on your next visit. We saw a couple of roaches. Santa Diabla - Cocina Mexicana. 31 von 2.466 Restaurants in San Antonio Mexikanisch. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. We are glad to know that you had a nice stay with us. Beansprucht. I immediately went to the front desk and was told that he was sent by mistake. Our Team hopes to serve you better in the future. What a wonderful review, we truly appreciate your business and your trust in us. Safety and security are our top priorities. The person checking us in got into a screaming match with another person staying at the hotel and was completely unprofessional. Trouvez une chambre de CHF 30 CHF 152 SureStay Plus Hotel By Best Western San Antonio North 281 N. Comparez les types de chambres et les prix de 26 sites de voyage et dcouvrez 18 photos de SureStay Plus Hotel By Best Western San Antonio North 281 N, San Antonio. This inn is well-known for excellent service and service-minded staff. Brand new everything. Find reviews and discounts for AAA/AARP members, seniors, long stays & government. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. I have been here nearly a month and so far it is the cleanest Motel I have ever been to. It would be best to call SureStay Hotel by Best Western San Antonio Riverwalk at +1 210 223 2951. You can park your car here for free, then go to the River Walk just need 20 minutes. SureStay Hotel by Best Western San Antonio Riverwalk, San Antonio. Exclusive Best Western Rewards rates are now being shown. Senden. You can check in from 3:00 PM - 3:00 AM. They were able to provide me with a room that was clean upon entering and for a good price considering the stay was for two nights. SureStay Plus Hotel by Best Western San Antonio North offers its guests a fitness center and a seasonal outdoor pool. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make. The location was very close to downtown and even though it's not quite walking distance we rented scooters and had a blast riding to the Alamo and the Riverwalk. We will always ensure that we keep delighting you with our facilities and services. Wish you a pleasant stay in the future as well. I was shocked how seamless all these split moment decisions and accommodations were!!! The only bad thing was there was not enough towels. She was amazing and so welcoming, she gave us a huge list of restaurants and sightseeing to do, and she was absolutely correct about all of them! 66 avis . Please know that we are a family-friendly hotel. If you have any queries regarding this issue, please call up the property for further assistance. Guests When we were taking the shower, the water was leaking out of the bathtub and was all over the floor outside the bathroom. Bewertung. I was on a trip for work and this hotel was less than 3 miles from my jobsite. We are waiting to welcome you back soon! We will always ensure that we keep delighting you with our facilities and services. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again. WiFi is free in public spaces. We were again offered a different room, but we decided to leave and requested a full refund. Die Lage zum Riverwalk war sehr gut. Our hotel is conveniently located on North Maine Avenue. Located in Downtown - Riverwalk district, the comfortable Americas Best Value Inn Downtown River Walk/Market Square is set 19 minutes' walk from The Park at Pearl. We strive to do our very best by accommodating every one of our guests. The front desk seemed apologetic and assured it wouldn't happen again. SureStay Hotel by Best Western San Antonio Riverwalk. 1.2 mile(s) from IHOP, Full Service, American, Open for: breakfast, lunch, dinner, 4.1 mile(s) from University of the Incarnate Word. (855) 334-6659 My Booking Customer Service Prices Photos Map Hotel Facilities Hotel Information Hotel Policies Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Sophia Gutierrez, Owner at SureStay Hotel by Best Western San Antonio Riverwalk, responded to this review Dear Guest, Thank you for taking the time to share your feedback with us! We are happy that you are enjoying our services. 1.3 mile(s) from Henry B. Gonzalez Conv Center, features several art pieces and decor that reveal San Antonio's history and culture. Dear Guest, We are exceptionally thankful that you have honored our staff members with praiseworthy words. Take a swim in our outdoor pool and enjoy breakfast before heading out. As you did not provide any documentation and we are not responsible for whatever you faced inside the room. Dear Guest, Thank you for taking the time to share your feedback with us! Top attractions in the area include San Antonio Zoo, Tower of the Americas, and Six Flags Fiesta Texas. I always enjoy my stay here. We value your business and appreciate you choosing us. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. Plumbing is insulated and/or installed to avoid contact. SureStay Hotel by Best Western San Antonio Riverwalk 3-star hotel, convenient for River Walk 7.0/10 Good 299 verified Hotels.com guest reviews See all 299 reviews Property highlights Free parking Free WiFi Pet-friendly Air conditioning Refrigerator Bathtub 900 N. Main Avenue, San Antonio, TX, 78212 View in a map Main amenities Daily housekeeping Shady people were always around the hotel. front desk, General Manager at SureStay Hotel by Best Western San Antonio Riverwalk, responded to this review You guys were an absolute blessing, to have as guest. Discover San Antonio, Texas, the seventh-most populated city in the United States that lies on the southwestern corner of an urban mega region known as the Texas Triangle. Dear Guest, A hearty thanks for your review with generous appreciation. Again, a visit with the front desk. We booked this last minute after finding the Airbnb we booked previously very disappointing. This a fantastic place to stay Best western hotel Riverwalk in San Antonio Texas great rates clean and most of all safe When I stay there again oh yes most definitely it was so close to everything and all the staff were so welcoming and respectful! Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. Is parking offered on site at SureStay Hotel by Best Western San Antonio Riverwalk? SureStay Plus by Best Western San Antonio Fort Sam Houston Transformed hotel, renovated in 2019 and located in North San Antonio - SAT At SureStay Plus by Best Western San Antonio Fort Sam Houston, you can look forward to free full breakfast, laundry facilities, and a 24-hour gym. We sincerely apologize for your subpar experience at our property. SureStay Hotel by . Haven't got our $50 deposit either. 0,67 km de distncia . I surely recommend you check this place out if you come to San Antonio and need an affordable and clean place that is really close to downtown San Antonio. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Recommend to those looking for a great value. We hope to hear more from you on your next visit. SureStay Hotel by Best Western San Antonio Riverwalk is your best choice located in the second-most populous city in the state of Texas. Very disappointed in my experience with this hotel. Very welcoming, friendly and helpful thank you, Latoya! Keep exploring, Happy staying!! This night stand is definitely a problem. Sophia Gutierrez, Owner at SureStay Hotel By Best Western San Antonio Riverwalk, responded to this review Dear Guest, A hearty thanks for your review with generous appreciation. At SureStay Hotel by Best Western San Antonio Riverwalk, you'll be just a 5-minute drive from River Walk and Henry B. Gonzlez Convention Center. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. Better hotel options for nearly the same price, don't waste your time. I reserved a room at this place not expecting what I got, first the gentleman at the front desk was very polite and friendly, I don't have his name, but that was Thursday evening, the room was very clean and comfortable, Price very reasonable as well. SureStay Hotel by Best Western San Antonio Riverwalk See all 311 reviews Popular amenities Free WiFi Parking included Pet friendly Air conditioning Laundry Room service 900 N. Main Avenue, San Antonio, TX, 78212 View in a map Explore the area River Walk 17 min walk Market Square 20 min walk Alamo 2 min drive Reviews like yours are what keep us going the extra mile to deliver our best. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. Booked into Surestay by Best Western - San Antonio Riverwalk, October 23, 2022, left Surestay the same day. Also, Alamo and Alamodome are a short five-minute drive away. If you want to have any information please call up the property. After saving our trip we could not be happier with this hotel. 66 . 6.6. A refundable $50.00 credit card deposit for incidentals will be required at the time of check-in. This property advises that enhanced cleaning and guest safety measures are currently in place. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Santa Diabla - Cocina Mexicana, San Antonio: Veja 45 dicas e avaliaes imparciais de Santa Diabla - Cocina Mexicana, com classificao N 5 de 5 no Tripadvisor e classificado como N 39 de 3.767 restaurantes em San Antonio. We are glad to know that you were pleased with the staff. Save now with our lowest rates. I heard no noise from other rooms or outside even at night. 0.8 mile(s) from Wendy's Fast Food, American, Open for: breakfast, lunch, dinner. We will speak with our team to ensure that similar incidents will be prevented in the future. We are glad to know that you were pleased with the staff. my stay was comfortable and clean that is all that matters and i checked in with Lacedes she was so nice and professional. If you have any queries regarding this issue, please call up the property for further assistance. If you are a light sleeper be aware proximity to I-35 guarantee's you are going to hear highway traffic nonstop. Dear Guest, It is saddening for us to read about your recent experience with us. We are infinitely grateful that you will choose us again. Privacy Policy | Terms of Use| Web Accessibility| Cookie Settings, Each Best Western branded hotel is independently owned and operated. I am thrilled to hear that our staff and service met your needs and expectations. Once again, I went to the front desk and before I could even express my concerns, the front desk guy Jesse told me that I was overacting by calling the cops. Free parking. We hope your next visit will be even more pleasant than the previous one. Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Conveniently close to city center, too. It lacked nothing. Sophia Gutierrez, Owner at SureStay Hotel by Best Western San Antonio Riverwalk, responded to this review Dear Guest, Thank you for uplifting the spirit of our team with your excellent review, which gives a huge thumbs up to our service culture. I did not see any sketchy people milling about at any time there. We will always ensure that we keep delighting you with our facilities and services. This hotel is 9.2 mi (14.8 km) from Lackland Air Force Base and 2.5 mi (4 km) from Alamodome. Safety and security are our top priorities. My best friend, her mom and I arrived at the hotel hours before check-in so our room wasn't ready, but when we asked to change in the office bathroom, she pulled some string and got us into a room 30 seconds later!! We liked the location, were able to walk to the center, river walk and even to the botanical gardens. We are glad to see your review. SureStay Hotel by Best Western San Antonio Riverwalk 64 reviews #172 of 397 hotels in San Antonio Review Save Share 900 N Main Ave, San Antonio, TX 78212-4729 1 (800) 566-0916 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The hotel was very comfortable and astonishingly quiet even if it right next to the Interstate. I am so glad i chose to stay at this hotel. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. Thank you for choosing us. 2023 TripAdvisor LLC. 15 minutes before we were due to check out, our connecting flight got cancelled and we were stranded until the following day. There are several reports of similar situations. Location SureStay Hotel By Best Western San Antonio Riverwalk 900 N Main Ave, San Antonio, TX 78212 For Sale $6,500,000 Property Type Other Property Size 42,370 SF Lot Size 1.71 Acre Year Built 1965 Year Renovated 2021 Date Updated Jan 9, 2023 The location of the SureStay is ideal for travelers. We will always ensure that we keep delighting you with our facilities and services. It looks exactly like the pictures, first time ever. It's our passion to provide our customers with exceptional service. The front desk clerk Jesus is very helpful. 1.4 mile(s) from The Magnolia Pancake Haus, Full Service, American, Open for: breakfast, lunch. . Not at all what I was expecting. Clean rooms, secure, very nice breakfast spread and friendly service. The size limit for any one dog shall be 80 pounds. It was certainly a pleasant surprise and only 2 minutes from the hospital. SureStay Hotel by Best Western San Antonio Riverwalk 900 North Main Ave., San Antonio, TX 78212 United States (USA) near Exit 157b a on I-35 (~0.3mi) View Map Reservations: 1-800-760-7718 Group Sales: 1-800-906-2871 3.0 Star Property Non-smoking $155 Price available on 4/9/2023 601 S Saint Marys St, San Antonio, TX, 78205 View in a map Main amenities Daily housekeeping Restaurant and bar/lounge Outdoor pool 24-hour fitness center Self parking Coffee shop/cafe 24-hour business center Conference center 3 meeting rooms 24-hour front desk Coffee/tea in a common area This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again. Exclusive Best Western Rewards rates are now being shown. 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